Refund policy

Defective or Incorrect Items: 

If a customer receives a defective or incorrect item, they must notify Black Raven within 14 days of receiving the goods. Black Raven will provide instructions for returning the item and will cover the return shipping costs.

Size Exchanges: 

Black Raven offers size exchanges for items that do not fit. Customers must notify Black Raven within 14 days of receiving the goods and follow the return process. The customer is responsible for the return shipping costs in this case.

Non-Refundable Items: 

Certain items, such as underwear, swimwear, and personalized or customized products, are non-refundable unless they are defective or incorrect.

Condition of Returned Items: 

Returned items must be in their original condition with all tags attached. Black Raven reserves the right to refuse returns that do not meet this criteria.

Refund Exceptions: 

Black Raven reserves the right to refuse refunds for items that are returned after the 14-day cancellation period or for items that are not in their original condition.

By making a purchase on the Black Raven website, customers acknowledge that they have read and agree to these refund and return policies.